Last updated: March 2025

We strive to provide the best IPTV experience, but due to the nature of digital services, we have a strict refund policy. Please read the following terms carefully before making a purchase.

Eligibility for Refund

A full refund is only applicable in the following cases:

• The account does not work upon activation, and our support team is unable to fix the issue within 24 hours.

• You purchased the wrong package by mistake and reported it within 12 hours of payment (exchange may be offered instead).

No Refunds will be Issued in the Following Cases:

• The service was working but later stopped due to external factors beyond our control (e.g., ISP blocking, VPN usage, or device incompatibility).

• The customer changes their mind after activation.

• The issue is related to the customer’s internet connection, device, or software settings.

• The account was shared or used on multiple devices simultaneously, violating our terms.

• The refund request is made after 72 hours of purchase.

Alternative Compensation

Instead of a refund, we may offer:

• Account replacement if the issue is verified and reported within the first 48 hours.

• Extended access if the issue was caused by a temporary service interruption.

Chargebacks & Disputes

Unauthorized chargebacks or disputes without contacting support will result in account suspension.
If a dispute is opened, we reserve the right to blacklist the customer from future purchases.

Contact Support

If you experience any issues, please contact our support team at [Your Support Email/Website] before requesting a refund. Most issues can be resolved quickly.

Tip: If you’re unsure about the service, request a 1-day trial account before purchasing.

By making a purchase, you agree to this Refund Policy.